REFUND AND RETURN
What is your return and exchange policy?
At our delivery service, we operate on a strict 14-day policy. Once a product has been delivered, we do not accept returns or exchanges after this period. If you wish to return a product or exchange it within the first 14 days, you will be responsible for the delivery charges.
Do you deduct any charges when processing refunds?
No, we do not deduct any charges when processing refunds. You will receive the full refund amount without any deductions. Your satisfaction is our priority, and we aim to ensure a hassle-free refund process for our valued customers.
What if I receive a faulty product or if there's a mistake in my order?
If you receive a product that is faulty or if there's an error in your order, we will gladly exchange it for you. In this case, we will cover the delivery charges both ways.
Can I return or exchange an opened product?
Unfortunately, once a product has been opened, it is non-returnable and non-exchangeable. Please ensure the product is to your satisfaction before opening the package.